Returns & Exchanges
At Big Reuse, we stand by the quality of our reclaimed and sustainable home goods, offering a 30-day window for returns on most items. Please ensure products are in their original condition to support our mission of circularity and waste reduction.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a brief reason for the request.
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Ship Back to Big Reuse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing